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dc.contributor.authorLohss, Regine
dc.contributor.authorBachmann, Monica
dc.contributor.authorWalter Meyer, Brigitte
dc.contributor.authorde Boer, Wout
dc.contributor.authorKunz, Regina
dc.contributor.authorFischer, Katrin
dc.date.accessioned2018-11-22T08:53:21Z
dc.date.available2018-11-22T08:53:21Z
dc.date.issued2018
dc.identifier.urihttp://hdl.handle.net/11654/26750
dc.description.abstractLittle is known on how claimants experience disability assessments. While a variety of patient satisfaction instruments reflect the quality of medical care, no such tool exists for the assessment of work disability. In disability assessment, fairness is a central component of the claimants’ satisfaction with the assessment. We therefore developed a questionnaire that measures to what degree claimants experience the disability assessment as fair. Beyond the 26 items related to fairness, we asked the claimants to comment on additional aspects that affect their satisfaction or dissatisfaction with the assessment. Ninety-four of 305 participants provided feedback, 38 (40.4%) of which were satisfied, 52 (55.3%) were dissatisfied with the assessment, and 4 (4.3%) both or neither. Approving comments addressed in particular the empathy of the expert (13/94, 13.8%), while critical comments complained about poor time management (13/94, 13.8%) and interviewing skills of the experts (12.8%, 12/94). While all expressed satisfaction on varying degrees on the global 7- point scale, claimants expressing approval in their comments versus those with critical feedback were more satisfied (6.3 vs. 4.8) and perceived a higher level of fairness with the assessment (6.5 vs. 4.8, p<0.01, each).
dc.language.isoen_US
dc.relation.ispartofTijdschrift voor Bedrijfs- en Verzekeringsgeneeskunde
dc.accessRightsAnonymous
dc.subjectdisability assessment, fairness
dc.subject.ddc610 - Medizin und Gesundheitde
dc.titleWhat are the concerns of claimants who underwent a disability assessment? – A case study
dc.type01 - Zeitschriftenartikel, Journalartikel oder Magazin
dc.volume26
dc.issue7
dc.audiencePraxis
fhnw.publicationStatePublished
fhnw.ReviewTypeAnonymous ex ante peer review of a complete publication
fhnw.InventedHereYes
fhnw.PublishedSwitzerlandNo
fhnw.pagination370-375
fhnw.IsStudentsWorkno
fhnw.publicationOnlineNein


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